Launch48

Launch48 Client Terms and Conditions

Last updated: 12 July 2026

Effective date: 12 July 2026.

These Terms and Conditions govern the use of the Launch48 website, demo websites, website creation services, the Launch48 Portal, hosting, Care Plans, domain-related assistance, add-on services and any other related services provided under the Launch48 brand, a digital launch initiative operated by Kr8iv Sdn Bhd, with technical and hosting infrastructure powered by Stratagile Sdn Bhd ("Launch48", "we", "us" or "our").

By accessing our website, viewing a demo website, submitting your business information, making payment, confirming website content, pressing go-live, using the Portal, using our services or continuing to engage with us, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website, services, Portal or demo materials.

1. Definitions

In these Terms and Conditions:

"Client", "you" or "your" refers to any individual, company, business, organisation or representative who accesses our website, views a demo, requests a website, makes payment, provides information, uses the Portal or uses our services.

"Launch48" refers to the digital launch service provided by Kr8iv Sdn Bhd under the Launch48 brand, supported by the Launch48 Portal platform.

"Kr8iv" refers to Kr8iv Sdn Bhd, the operator of the Launch48 brand and provider of creative, design, copywriting and media production services.

"Stratagile" refers to Stratagile Sdn Bhd, the provider of the technical, security and hosting infrastructure supporting the services.

"Protected Parties" means, individually and collectively, Launch48, Kr8iv, Stratagile and each of their respective holding companies, subsidiaries, related companies, affiliates, directors, officers, shareholders, employees, contractors, subcontractors, licensors, agents, partners and successors in title.

"Portal" refers to the Launch48 self-service client dashboard through which the Client may log in and edit, update, upload and publish text, prices, images and other permitted content on the Client Website, with changes going live upon saving.

"Care Plan" refers to the recurring subscription covering managed hosting, SSL certificate management, the security wrapper, backups, Portal access, DNS management and domain renewal monitoring, billed at RM 99 per month or RM 1,188 per year (or such other prevailing rate).

"Demo Website" refers to a sample, preview or proposed website created by Launch48 for demonstration, sales, review or approval purposes, including demos created proactively from Public Information.

"Client Website" refers to the website created, customised, hosted, published or managed for a Client, including all content published on it through the Portal.

"Client Content" means all text, images, logos, videos, prices, menus, promotions, offers, claims, testimonials, documents, personal data and other materials supplied by the Client, sourced from the Client's public presence, or created, edited, uploaded or published by the Client or its representatives through the Portal.

"Public Information" refers to information already available publicly online, including Google Business Profile listings, social media pages, existing websites, online directories, public reviews, public menus, public photos and public contact details.

"Working Hours" means hours falling on Monday to Friday, excluding Malaysian public holidays.

"Go Live" refers to the act of publishing the Client Website to a live domain, initiated by the Client pressing the go-live control after reviewing the staging preview.

2. About the Launch48 Ecosystem

Launch48 is delivered through three entities working behind one customer-facing brand: the Launch48 Portal platform (template rendering, automated deployment, client dashboard and baseline hosting), Kr8iv Sdn Bhd (design, copywriting and media production) and Stratagile Sdn Bhd (security and technical infrastructure).

The Client's contractual relationship is with Kr8iv Sdn Bhd as the operator of Launch48, unless a specific service is expressly invoiced by another entity. Each of the Protected Parties is entitled to rely on and enforce the protections, exclusions, limitations and indemnities in these Terms and Conditions.

Launch48 is a template-based rapid website service. It is not a bespoke custom software development service unless expressly agreed in writing.

3. Acceptance of Terms

You accept these Terms and Conditions when you:

  1. access or use the Launch48 website or Portal;
  2. submit an enquiry, WhatsApp message or service request;
  3. view, comment on or respond to a Demo Website;
  4. make payment for any Launch48 service;
  5. provide or confirm business information, content, logo, images or access credentials;
  6. confirm your website content and details, review a staging preview or press go-live; or
  7. continue to use our services after receiving these Terms and Conditions.

The person engaging Launch48 on behalf of a company, business or organisation confirms that he or she has the authority to act on behalf of that company, business or organisation.

4. Service Tiers and Scope

Unless otherwise stated in writing, the Launch48 service is provided under one of four editions: the Launch Edition (RM 388), Elevate Edition (RM 888), Momentum Edition (RM 1,188) and Signature Edition (RM 1,688), each as described in the prevailing Launch48 published materials, plus the Care Plan.

Every edition includes the standard single-page bilingual (English and Bahasa Melayu) website with the published core features. The Launch Edition is a fully automated build subject to the Fixed Skeleton rule: content must fit the standard template structure and no manual layout changes are included. Higher editions add the creative and structural services described in the applicable published edition descriptions.

The exact deliverables may vary depending on the Client's business type, edition, available materials and any written agreement between the parties. Add-on services, infrastructure add-ons and the Digital Transformation Assessment are separate services charged separately, with "from" prices being indicative and confirmed by quotation.

5. What Is Not Included Unless Expressly Stated

Unless expressly stated in writing, the standard Launch48 service does not include: custom web application development; custom software engineering; e-commerce, marketplace, booking or membership systems; payment gateway integration; custom databases or API integrations; advanced automation; SEO campaigns; photography or videography; full brand identity or logo design; long-form or regulated-industry copywriting; additional languages beyond English and Bahasa Melayu; paid advertising or social media management; domain registration fees; premium third-party licences; email hosting or mailbox setup; stock licensing fees; regulatory approvals; or structural changes after launch.

Any work outside the agreed scope may be quoted separately.

6. Content Sourcing and Demo Websites

Launch48 may prepare Demo Websites and build Client Websites using Public Information, Client-provided information, placeholder text, sample or AI-generated imagery and layout assumptions.

The Client acknowledges that a Demo Website is for preview, proposal and discussion purposes only and may contain assumptions or Public Information that must be checked, corrected and approved by the Client before Go Live. Launch48 does not guarantee that Public Information is complete, accurate, current or authorised for final publication, and a Demo Website creates no obligation on Launch48 to provide a final website unless payment has been made and the project accepted.

If a Demo Website contains information the Client considers incorrect, sensitive, private or unauthorised, the Client should notify Launch48 and we will review the matter.

7. The 48-Working-Hour Delivery Target

The Launch48 "48 hours" promise refers to 48 Working Hours, counted Monday to Friday only, excluding weekends and Malaysian public holidays.

The clock does not start at checkout. It starts only once: (a) full payment has been received; and (b) the Client's website content and details have been confirmed.

The timeline may be extended by incomplete information, delayed Client responses, Client-requested changes, domain or DNS delays, registrar verification requirements (including SSM verification for .my and .com.my domains), third-party platform issues, force majeure or requests outside the standard scope. The 48-hour promise is a service target and not a guarantee of unconditional launch in every circumstance.

Staging and Go Live. Before launch, the Client receives a staging preview link. The Client reviews the site and presses the go-live control to launch. The Client's pressing of go-live constitutes the Client's approval and acceptance of the website and all content then appearing on it.

Placeholder protocol. If Client content is incomplete when the build is due, Launch48 will complete the site using professional placeholder text and imagery so the site launches on schedule. The Client may replace placeholders at any time through the Portal, and is responsible for reviewing and replacing them before relying on the site commercially.

8. The Portal: Self-Service Publishing by the Client

The Portal gives the Client direct, autonomous access to edit text, prices and images within the existing template, with changes going live immediately upon saving, without any review, moderation, verification or approval by any Protected Party.

The Client acknowledges and agrees that:

  1. from the moment Portal credentials are issued, the Client is the publisher of all content created, edited, uploaded or published through the Portal;
  2. no Protected Party monitors, moderates, reviews, verifies, approves or exercises editorial control over content published through the Portal, and no Protected Party has any obligation to do so;
  3. the Protected Parties act solely as passive technical service providers and hosts in respect of content published through the Portal;
  4. the Client is solely and exclusively responsible for the legality, accuracy, decency, licensing and regulatory compliance of everything it publishes, including prices, claims, promotions, images, testimonials and personal data of third parties; and
  5. the Client is responsible for all activity occurring under its Portal credentials, whether by the Client, its staff, its agents or any person the Client permits (or negligently enables) to access the Portal, and must keep credentials secure and notify us immediately of any suspected compromise.

The Portal does not support structural edits, custom code, new sections or new pages; such changes are separate paid services.

9. Acceptable Use of the Portal and Hosting

The Client must not create, upload, publish, link to or distribute through the Portal, the Client Website or any Launch48 hosting or infrastructure any content or material that:

  1. is illegal under the laws of Malaysia or any applicable jurisdiction, including content contrary to the Communications and Multimedia Act 1998, the Penal Code, the Sedition Act 1948 or any other applicable law;
  2. is obscene, indecent, pornographic, exploitative of minors, or promotes violence, terrorism or hatred;
  3. is false, misleading, deceptive or fraudulent, including false pricing, false claims or scam content;
  4. is defamatory, harassing or threatening;
  5. infringes any copyright, trade mark, licence or other intellectual property or proprietary right;
  6. breaches the PDPA or publishes personal data of any person without lawful basis or consent;
  7. contains malware, phishing material, spam mechanisms or any harmful code;
  8. promotes or sells prohibited, unlicensed or regulated goods or services without the required licences or approvals (including medicines, supplements, financial services, gambling and tobacco or vape products, where restricted);
  9. impersonates any person or entity; or
  10. damages, endangers or exposes to legal, regulatory, reputational or technical risk any Protected Party, its systems, its other clients or its upstream providers.

The Client bears sole responsibility for ensuring its business, its products and services, and all Client Content comply with all laws, licences and industry regulations applicable to the Client's industry.

10. Takedown, Suspension and Removal Rights

Without prejudice to any other right, each Protected Party may, at any time and without prior notice or liability:

  1. remove, disable, unpublish or restrict access to any Client Content or any part of a Client Website;
  2. suspend Portal access or Portal publishing rights; and/or
  3. suspend or take offline the entire Client Website,

where it reasonably believes that the Client Content or the Client's use of the services breaches clause 9 or any applicable law, where required by any law, court order, regulator, law enforcement agency, hosting provider, domain registrar or registry, or where reasonably necessary to protect the security, integrity, reputation or legal position of any Protected Party or its other clients.

Where practicable, we will notify the Client and give the Client an opportunity to remedy the issue. Suspension or removal under this clause does not entitle the Client to any refund, credit or compensation, and the Client remains liable for all fees during any such suspension.

No monitoring obligation. Nothing in these Terms and Conditions imposes on any Protected Party any obligation to monitor, screen or police Client Content, and no removal, non-removal, delay or omission in exercising the rights in this clause shall create any liability on the part of any Protected Party or constitute any assumption of editorial responsibility.

11. Client Responsibilities

The Client must:

  1. provide accurate, complete and updated business information, and promptly correct any Public Information we have sourced that is wrong or outdated;
  2. ensure that all Client Content is lawful, authorised, owned by or properly licensed to the Client;
  3. review all website content, including sourced and placeholder content, before pressing go-live and on an ongoing basis afterwards;
  4. hold all licences, permits and regulatory approvals required for its business and website claims;
  5. keep Portal, domain and other credentials secure and confidential;
  6. make all payments on time and keep payment methods valid;
  7. respond within a reasonable time to requests for information or confirmation; and
  8. comply with all applicable laws and regulations.

No Protected Party shall be responsible for delays, errors, compliance issues or losses caused by the Client's failure to fulfil these responsibilities.

12. Content Accuracy and Ongoing Approval

By pressing go-live, and by each subsequent save of changes through the Portal, the Client approves and accepts responsibility for the accuracy, legality and suitability of all content then published on the Client Website, including business details, prices, menus, promotions, claims, testimonials, images and industry-specific information.

The Protected Parties are not responsible for losses arising from inaccurate, incomplete, outdated, unlawful or misleading content supplied, approved or published by the Client, including through the Portal.

13. Domain Names

Domain registration is billed separately from setup and Care Plan fees, at the prevailing published rates (currently RM 120/year for .com, RM 150/year for .com.my and RM 180/year for .my).

  1. Default proxy registration. To enable rapid automated delivery within 48 working hours and to eliminate DNS configuration friction for the Client, all domain names registered by Launch48 on behalf of the Client are registered by default with Kr8iv Sdn Bhd as the official registrant and administrative contact of record. Kr8iv Sdn Bhd acts solely as the Client's management proxy and agent for the purpose of technical registration, DNS routing, nameserver configuration and renewal administration. This default takes effect immediately upon payment unless the Client exercises the opt-out described in clause 13.2.
  2. Client opt-out at checkout. The Client may elect, at the point of contract initiation and prior to payment, to purchase and register the domain independently under their own credentials and point the DNS records to the designated Launch48 servers. If this option is not exercised at checkout, the default proxy registration under clause 13.1 applies automatically. For .my and .com.my domains, self-registration requires MYNIC-verified SSM documents and may add one to three business days to the delivery timeline.
  3. Beneficial ownership. Regardless of who is listed as registrant of record, the Client is at all times the sole beneficial owner of the domain name. Kr8iv Sdn Bhd holds no proprietary interest in any domain registered on the Client's behalf.
  4. Transfers out. The Client retains the explicit right to request a transfer of domain ownership or EPP/authorisation code at any time, to move the domain into their own personal or corporate registration. Release is conditional upon: (a) full settlement of all outstanding Care Plan invoices and operational arrears; and (b) payment of the flat RM 100 administrative Transfer-Out Fee, payable upfront. Once both conditions are met, the EPP/authorisation code is issued within 2 working days.
  5. Proxy renewal discretion. Where a Client account carries unresolved arrears at the time a domain's annual renewal date falls due, Kr8iv Sdn Bhd reserves the right to decline to renew the domain on behalf of the Client. This clause does not set a fixed deadline for domain loss; the domain has its own independent annual renewal cycle with the registrar, which may be months away from any billing failure date. A final written notice will be issued before any decision is made to decline renewal, giving the Client a reasonable window to settle outstanding balances, complete a formal transfer-out, or arrange renewal independently.
  6. Registrar dependence. Domain availability, pricing, verification requirements and renewal terms are set by third-party registrars and registries. Domain fees are non-refundable once committed. Failure to renew may result in suspension, expiry, redemption fees or loss of the domain. No Protected Party is responsible for domain loss caused by non-payment, inaccurate Client information or third-party registrar or registry action.

Where the Client uses its own existing domain, the Client is responsible for maintaining registrar access, renewal and ownership, and acknowledges that DNS changes take time to propagate and may temporarily affect website or email services.

14. Hosting, Security and Backups

Client Websites are hosted on managed infrastructure with SSL certificate management, an application-level security wrapper managed by Stratagile (malware and bad-link filtering, bot blocking and firewalling) and dual-layer backups (codebase snapshots every two weeks and nightly database backups of Portal edits).

Hosting is subject to fair usage, the standard allowances for traffic, storage and AI messaging, acceptable use under clause 9, third-party infrastructure terms and timely payment. If a site outgrows standard allowances, the applicable infrastructure add-on (bandwidth from RM 49/month, storage from RM 39/month, AI messaging from RM 149/month, each indicative and confirmed by quotation) will be applied in accordance with clause 17. Sites are not suspended instantly for crossing a threshold; a performance buffer applies while the add-on is arranged.

No Protected Party guarantees that hosting, backups or security measures will be uninterrupted, error-free or immune from cyberattacks, outages or third-party failures. Backups are provided on a reasonable-efforts basis and are not a substitute for the Client retaining its own copies of important materials.

15. Care Plan, Billing and Renewal

  1. The Care Plan is billed at RM 99 per month or RM 1,188 per year (or the prevailing rate at the time of purchase or renewal) and is required to keep the Client Website hosted, secured and editable.
  2. Recurring payments are collected through Stripe or another approved payment processor, and the Client authorises recurring collection where a recurring payment method is used.
  3. Annual bonus. The "2 months free" promotion (14 months for the first RM 1,188 annual payment) applies to the first term only, and is conditional on completing the full first 12-month term. Early cancellation may result in bonus months already used being charged back. After the first term, plans renew at the standard annual rate unless cancelled.
  4. Cancellation. Cancellation requires a written request through the Launch48 support portal at least 14 days before the next billing date. Late requests take effect after the next billing cycle. No partial or prorated refunds are given for unused portions of a billing cycle.
  5. Refunds generally are governed by the Launch48 Refund Policy, which forms part of these Terms and Conditions.

16. Failed Payments and Suspension

If a recurring payment fails, Stripe's automated payment system will attempt to retry the charge during the first six days without human intervention. Launch48's formal notice and enforcement sequence begins thereafter:

  1. Day 7, first notice. Launch48 sends a written reminder via WhatsApp and email advising the Client of the outstanding balance and requesting immediate payment to keep the website and domain proxy active.
  2. Day 14, suspension. If the balance remains unpaid, the Client Website is suspended and replaced with a "Property Under Maintenance" page. Domain registration remains temporarily locked under Kr8iv Sdn Bhd pending resolution. To restore the website, the Client must settle all outstanding balances plus an Administrative Reactivation Fee of RM 100 per website, per reactivation event, reflecting the administrative and technical work of reconciling the account and redeploying the website. Reactivation is carried out within a reasonable time after full settlement.
  3. Day 30, domain proxy notice. If the balance remains unresolved at Day 30, Launch48 issues a final written notice. The Client has 7 business days from the date of that notice to either: (a) settle all outstanding balances in full to restore active service; or (b) settle all outstanding balances plus the RM 100 Transfer-Out Fee to receive the EPP/authorisation code and transfer the domain to their own account. Where neither option is exercised within that window, Launch48 reserves the right to decline to renew the domain on Kr8iv's behalf when the domain's own annual renewal date next falls due, in accordance with clause 13.5.

No Protected Party is liable for loss of business, enquiries, leads, revenue, data, reputation or search ranking caused by suspension or domain non-renewal due to non-payment.

17. Infrastructure Add-Ons

Where the Client Website exceeds standard allowances for bandwidth, storage or AI messaging, Launch48 will notify the Client and apply the relevant infrastructure add-on, confirmed by quotation, synchronised to the Client's existing Stripe billing cycle and pro-rated where applicable for annual plans. A one-off bandwidth add-on may be removed at the Client's request after one full billing cycle.

18. Support

Support is provided per the Client's edition: email ticketing with response within 24 business hours for the Launch and Elevate Editions, and business-day WhatsApp or email response for the Momentum and Signature Editions. Standard support covers Portal guidance, domain and DNS questions and status checks. It does not include free structural design work, custom development or content creation.

19. Suspension and Termination by Launch48

In addition to clauses 10 and 16, Launch48 may suspend or terminate services immediately if the Client: fails to pay; breaches these Terms and Conditions; provides false or misleading information; uses the website, Portal or hosting for unlawful or harmful purposes; infringes third-party rights; uploads malware or spam; abuses staff; exposes any Protected Party to legal, reputational or technical risk; or where required by law, court order, regulator, hosting provider, registrar or third-party platform.

Termination does not affect the right of any Protected Party to recover outstanding fees or enforce accrued rights, including the indemnities in clause 24, which survive termination.

20. Client Content and Intellectual Property

The Client retains ownership of original Client Content, subject to third-party rights. By providing or publishing Client Content, the Client grants Launch48, Kr8iv and Stratagile a non-exclusive, royalty-free licence to use, copy, edit, publish, display, host, back up and process it for the purpose of providing the services.

The Client confirms it has the right to use and publish all Client Content, including content sourced from its public profiles at its instruction or with its approval.

21. Launch48 Templates, Systems and Platform

All templates, frameworks, layouts, systems, source code, software, Portal technology, deployment engines, security configurations, design structures, workflows, know-how and methods used in the services remain the property of Launch48, Kr8iv, Stratagile or their licensors.

The Client receives a licence to use the Client Website for its business purposes, conditional on payment and compliance with these Terms and Conditions. The Client does not acquire ownership of the underlying platform, templates or systems, and Launch48 may reuse general design concepts, templates and structures across projects.

Websites built on the managed Launch48 platform may not be fully portable to other providers in the same form. Any export or migration is subject to full settlement of outstanding payments, technical feasibility, licence restrictions and separate written agreement, and may incur charges. Launch48 is not required to provide source files, proprietary templates or platform credentials unless expressly agreed in writing.

22. Personal Data and PDPA

Our collection and processing of personal data is governed by the Launch48 Privacy Policy and PDPA Notice, which forms part of these Terms and Conditions.

The Client acknowledges that, in respect of personal data of the Client's own customers, staff and contacts collected through or published on the Client Website, the Client is the data controller under the Personal Data Protection Act 2010 (as amended) and is solely responsible for its own PDPA compliance, including consents, notices, marketing rules and responses to data subject requests. The built-in bilingual privacy notice and unticked opt-in consent checkboxes provided on Launch48-built sites are technical features and do not constitute legal advice or transfer the Client's compliance obligations to any Protected Party.

Where the Client provides or publishes personal data of third parties, the Client confirms it has obtained all required consents and has the lawful right to do so.

23. Confidentiality and Portfolio Use

Each party will take reasonable steps to protect the other's confidential information, subject to disclosures required to provide the services, required by law, or made to professional advisers. Launch48 may share necessary information with the Protected Parties and service providers for the purpose of delivering the services.

Unless the Client objects in writing, Launch48 may display the Client's business name, logo, website screenshots and website link in its portfolio, case studies and marketing materials, and will reasonably consider removal requests.

24. Indemnity

The Client agrees to fully indemnify, defend and hold harmless each of the Protected Parties from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, regulatory sanctions, costs and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with:

  1. any Client Content, including content created, edited, uploaded or published by or through the Client's Portal access;
  2. any illegal, infringing, defamatory, misleading, obscene or otherwise unlawful material appearing on the Client Website;
  3. any breach of clause 9 (Acceptable Use) or any applicable law or regulation by the Client;
  4. any infringement of intellectual property, publicity, privacy or personal data rights arising from Client Content or the Client's instructions;
  5. the Client's business, products, services, promotions, pricing and customer dealings;
  6. the Client's failure to obtain any required licence, permit, consent or approval;
  7. any claim by any person appearing on or referred to in the Client Website;
  8. the Client's domain name, including any dispute over its registration or use; and
  9. any misuse of the Portal, the website, hosting or the services by the Client or by any person using the Client's credentials.

This indemnity survives termination of the services and applies regardless of whether the relevant content was initially built by Launch48, sourced from Public Information at the Client's instruction or approval, or subsequently edited or published by the Client, provided that the Client approved or published the content complained of or failed to correct it after becoming aware of it.

25. No Guarantee of Business Results

Launch48 does not guarantee increased sales, enquiries, conversions, search rankings, indexing speed, traffic, advertising performance, social media outcomes or any specific commercial result. Baseline SEO features support search visibility but are not an SEO campaign.

26. Website Performance and Security

The Protected Parties will use reasonable efforts to provide a functional, professional and secure website, but do not warrant that the website, Portal, hosting or any related service will be uninterrupted, error-free, perfectly secure or compatible with every device or third-party tool. The Client is responsible for its own devices, email accounts and password practices, and must notify us immediately of suspected breaches.

27. Third-Party Services

The services depend on third-party providers, including registrars, registries, hosting and cloud providers, DNS providers, payment processors (including Stripe), messaging platforms (including WhatsApp and Meta), map services, analytics tools and software licensors. Third-party services are subject to their own terms, pricing and availability, and no Protected Party is responsible for their failure, downtime, policy changes or errors.

28. Limitation of Liability

To the maximum extent permitted by law, no Protected Party shall be liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, revenue, business, customers, leads, goodwill, reputation, data, downtime, ranking loss, email disruption, domain expiry or third-party failure.

Where any Protected Party is found liable notwithstanding the foregoing, the total aggregate liability of all Protected Parties together shall be limited to the amount paid by the Client for the specific service giving rise to the claim during the three months immediately preceding the claim, or RM 388, whichever is higher, unless otherwise required by law.

Nothing in these Terms and Conditions excludes liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot be excluded under the laws of Malaysia.

29. Force Majeure

No Protected Party shall be liable for delay, failure or interruption caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, government action, war, riot, internet or power failure, hosting or registrar failure, cyberattack, payment gateway failure, third-party platform downtime or labour disruption.

30. Communications

We may communicate with the Client through WhatsApp, phone, email, the Portal, the support portal, payment platforms or other agreed channels. Notices, confirmations, content approvals and go-live actions given through these digital channels (including Portal activity logs and go-live records) are valid and binding communications. The Client must keep its contact details accurate and monitored.

31. Changes to Services and to These Terms

Launch48 may update its services, packages, pricing, editions, allowances, templates and features from time to time, with reasonable efforts to notify Clients of changes materially affecting active services. Confirmed payments are treated according to the terms applicable at the time of confirmation.

These Terms and Conditions may be updated from time to time, with the updated version published on the Launch48 website or communicated through appropriate channels. Continued use of the services after publication constitutes acceptance.

32. General

Assignment. The Client may not assign its rights or obligations without prior written consent. Launch48 may assign or subcontract to related companies, contractors and service providers, including among the Protected Parties.

Relationship. Nothing in these Terms and Conditions creates a partnership, joint venture, employment or agency relationship between the Client and any Protected Party, except the limited agency in clause 13 for domain administration.

Severability. If any provision is invalid or unenforceable, it shall be modified to the minimum extent necessary and the remainder shall continue in force.

No waiver. Failure to enforce any provision is not a waiver. Waivers must be in writing.

Third-party enforcement. The protections, exclusions, limitations and indemnities in these Terms and Conditions are intended to benefit and be enforceable by each Protected Party.

Entire agreement. These Terms and Conditions, together with any quotation, invoice, checkout clickwrap declarations, the Privacy Policy and PDPA Notice, the Refund Policy and any written agreement, form the entire agreement. A specific written agreement signed or confirmed by Launch48 prevails to the extent of any conflict.

33. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia, and the parties submit to the exclusive jurisdiction of the courts of Malaysia.

The parties will first attempt to resolve disputes in good faith through discussion and written communication. Nothing prevents any Protected Party from suspending services, recovering unpaid amounts or seeking urgent legal relief where necessary.

34. Contact Information

For questions regarding these Terms and Conditions, please contact:

Launch48, operated by Kr8iv Sdn Bhd, with technical infrastructure powered by Stratagile Sdn Bhd.

  • Email: hello@launch48.my
  • WhatsApp: +60 11-5448 4866
  • Address: D2-04-03 Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia
  • Company Registration No.: 201801038578 (1300609-V)

35. Client Acknowledgement

By proceeding with Launch48, viewing a demo, making payment, confirming content, pressing go-live or using the Portal, the Client acknowledges and agrees that:

  1. the Client has read, understood and agrees to be bound by these Terms and Conditions;
  2. the 48-working-hour delivery target depends on payment and content confirmation, and may launch with placeholder content where Client content is incomplete;
  3. the Client alone publishes and controls content through the Portal, with changes going live immediately and without review by any Protected Party;
  4. the Client is solely responsible for the legality and accuracy of everything published on the Client Website, and indemnifies the Protected Parties accordingly;
  5. the Protected Parties may remove content or suspend the website where required by law or where content breaches these Terms and Conditions, without refund or liability; and
  6. the Client agrees to comply with all payment, domain, hosting, content, PDPA and legal obligations applicable to the services.