Refund Policy

Effective date: 12 July 2026.

This Refund Policy applies to all services provided under the Launch48 brand, a digital launch initiative operated by Kr8iv Sdn Bhd, with technical and hosting infrastructure powered by Stratagile Sdn Bhd ("Launch48", "we", "us" or "our"). It covers website setup at all editions, the Care Plan subscription, domain services, add-ons, infrastructure add-ons, the Digital Transformation Assessment and any related services ("the Services").

This Refund Policy forms part of, and should be read together with, our Terms and Conditions. Capitalised terms used but not defined here have the meanings given in the Terms and Conditions.

By making payment for any Launch48 service, you ("the Client", "you" or "your") agree to this Refund Policy.

1. Payment Before Work Commences

All Launch48 services require full payment of the applicable fee before work commences.

The 48-working-hour delivery clock starts only after payment has been received and your website content and details have been confirmed. Because our build process is automated and begins promptly once these conditions are met, and often within hours, payments are treated as committed to your project from the moment work begins.

2. Payment Methods

Payments may be made by debit card, credit card, bank transfer or any other payment method offered by Launch48. Card and recurring subscription payments are processed by Stripe or such other third-party payment processor as we may use from time to time.

Payment processing is subject to the terms and privacy policy of the relevant payment processor. Launch48 does not store full card numbers.

All fees are stated in Malaysian Ringgit (RM) unless otherwise stated.

3. One-Off Setup Fees (All Editions)

Setup fees for all editions, namely the Launch Edition (RM 388), Elevate Edition (RM 888), Momentum Edition (RM 1,188) and Signature Edition (RM 1,688), are non-refundable once work has started.

Work is considered to have started when Launch48 begins any build, preparation, customisation, design, copywriting, content sourcing or arrangement, technical configuration, staging deployment or launch-related activity following confirmed payment. Given the automated nature of the Launch48 build system, this typically occurs shortly after payment and content confirmation.

If you cancel after payment but before any work has started, we may, at our sole discretion, offer a refund less payment processing fees, administrative costs and any third-party costs already incurred.

4. Delivery, Placeholders and Go Live

The website is considered delivered when a staging preview link is made available to you for review. You press the go-live button yourself once you are satisfied; a delay in you doing so does not entitle you to a refund.

If your content is incomplete when the build is due, we will complete and deliver the site on schedule using professional placeholder text and imagery, which you can replace at any time through your Portal. A site delivered with placeholder content is a delivered site, and no refund arises from the use of placeholders caused by missing Client content.

5. The 48-Working-Hour Target

The 48-hour delivery timeline is measured in working hours (Monday to Friday, excluding public holidays) and is a service target, not a guarantee. It is subject to the conditions in the Terms and Conditions, including receipt of full payment and confirmation of your content and details.

A delay beyond the target does not, by itself, entitle you to a refund where the Services are still being delivered within a reasonable time, or where the delay is caused by incomplete information, delayed responses, domain or third-party issues, or other factors described in the Terms and Conditions.

6. Care Plan Subscriptions (RM 99/month or RM 1,188/year)

1. No partial or prorated refunds. Care Plan fees cover the relevant billing period (monthly or annual) and are non-refundable once that billing period has started. Cancelling partway through a billing cycle does not entitle you to a refund of the unused portion.
2. Cancellation notice. To cancel, you must submit a written cancellation request through the Launch48 support portal at least 14 days before your next billing date. If notice is given later than that, the next billing cycle will still be charged and is non-refundable.
3. Automatic renewal. Plans renew automatically unless cancelled in accordance with this clause. Renewal charges validly processed before an effective cancellation are non-refundable.

7. Annual Bonus (14 Months) and Early Cancellation Clawback

The "2 months free" annual sign-up bonus (14 months of Care cover for the RM 1,188 first-term payment) applies only to your first consecutive 12-month annual commitment.

If you cancel before completing the full first 12-month annual term, any free bonus months already used under the promotion may be charged back at the prevailing monthly rate, and may be deducted from any amount otherwise refundable or invoiced to you. The promotion is conditional on completing the full term.

8. Domain Fees

1. Domain registration and renewal fees (RM 120/year for .com, RM 150/year for .com.my, RM 180/year for .my, or as quoted) are non-refundable once the domain has been registered or renewed with the registrar, as these fees are committed to third-party registrars and cannot be recovered.
2. Domain availability and pricing are determined by third-party registrars and registries and are outside our control.
3. The flat RM 100 domain transfer fee is payable upfront before an EPP/authorisation code is issued and is non-refundable once the transfer-out process has begun. EPP codes are issued within 2 working days of settlement of the transfer fee and any outstanding Care Plan balance.
4. Where you remain the beneficial owner of a domain registered through us, non-payment of applicable fees may delay but does not extinguish your transfer rights; however, no refund is payable in respect of any period during which transfer was withheld due to outstanding balances.

9. Add-Ons, Creative Services and Third-Party Costs

1. Fees for add-on services (including extra languages, additional pages, media ingestion, e-commerce setup, marketplace setup, blog engines, galleries, video production, branding packages, AI bots, AI avatars and QRit loyalty integration) are non-refundable once work on the add-on has started or, for recurring add-ons, once the billing period has started.
2. Any third-party costs incurred on your behalf, including premium software, licences, stock assets or platform fees, are non-refundable once incurred, regardless of the status of the wider project.
3. All "from" prices are indicative; the price confirmed in your quotation or invoice applies. Acceptance of a quotation and payment commits the quoted amount under this Refund Policy.

10. Infrastructure Add-Ons (Bandwidth, Storage, AI Messaging)

Infrastructure add-ons (additional bandwidth blocks, storage vaults or AI messaging pipelines) are billed through your existing Stripe billing cycle, pro-rated where applicable for annual plans.

Add-on fees for a billing period that has started are non-refundable. Where a bandwidth add-on was required for a one-off traffic spike, you may request its removal after one full billing cycle; removal takes effect from the next billing cycle and does not generate a refund for cycles already billed.

11. Digital Transformation Assessment (RM 2,500)

The Digital Transformation Assessment fee is non-refundable once the assessment work has commenced, including preparation of the strategy blueprint, the interactive presentation or the consultation session.

The 50% credit-back offer (RM 1,250 credited against an execution package signed within 30 days of delivery) is a credit against future services, not a refund, has no cash value, is not transferable and expires if no qualifying execution package is authorised within the 30-day window.

12. No Refund for Client-Caused Delays or Non-Cooperation

No refund will be given where a delay, non-delivery or inability to complete the Services is caused by:

1. incomplete, inaccurate or missing information, content or materials from you;
2. delayed responses, approvals or instructions, including delay in reviewing your staging preview or pressing go-live;
3. failure to provide or confirm domain selection, DNS, registrar or other required access;
4. changes of mind, changes in business direction or abandonment of the project; or
5. any other failure by you to fulfil your responsibilities under the Terms and Conditions.

In such cases, the project may be paused and payments already made remain non-refundable. We will make reasonable efforts to resume the project once the outstanding items are provided.

13. Suspension for Non-Payment

If a recurring payment fails, Stripe's automated system will attempt to retry the charge during the first six days. Launch48's formal notice and enforcement sequence then proceeds as follows:

1. Day 7, first notice. Launch48 sends a written reminder via WhatsApp and email advising you of the outstanding balance and requesting immediate payment.
2. Day 14, suspension. If the balance remains unpaid, your website is suspended and replaced with a "Property Under Maintenance" page. To restore your website, you must settle all outstanding balances together with an Administrative Reactivation Fee of RM 100 per website, per reactivation event. This fee reflects the administrative and technical work of reconciling the account and redeploying the website, and is non-refundable once reactivation has been carried out.
3. Day 30, domain proxy notice. If the balance remains unresolved at Day 30, Launch48 issues a final written notice giving you 7 business days to either: (a) settle all outstanding balances to restore active service; or (b) settle all outstanding balances plus the RM 100 Transfer-Out Fee to receive your EPP/authorisation code and transfer your domain to your own account. Where neither option is exercised, Kr8iv Sdn Bhd reserves the right to decline to renew the domain on your behalf when the domain's own annual renewal date next falls due.

No refund, credit or compensation is payable for any period of suspension caused by non-payment, and Launch48, Kr8iv Sdn Bhd and Stratagile Sdn Bhd are not liable for lost leads, revenue, enquiries, data, reputation or search ranking arising from such suspension or domain non-renewal.

14. Removal of Unlawful Content

Where a website, or any content published through the Portal, is suspended, restricted or removed because it breaches the Acceptable Use provisions of the Terms and Conditions or applicable law, or following a takedown request, court order or regulatory direction, no refund of any setup fee, Care Plan fee, domain fee or add-on fee is payable in respect of the suspension, restriction or removal.

15. Non-Delivery by Launch48

If we are unable to deliver an agreed service entirely due to our own fault, and the failure is not caused by you or by third-party factors outside our reasonable control, we will, at our option:

1. complete the outstanding work within a reasonable extended time;
2. provide a substitute service of equivalent value; or
3. refund the fee paid for the specific undelivered service, less third-party costs already incurred.

This is your sole and exclusive remedy for non-delivery, to the maximum extent permitted by law.

16. Refund Method and Timing

Approved refunds will be made to the original payment method used, unless otherwise agreed.

Refunds processed through Stripe or another payment processor may take five to ten business days, or longer depending on your bank or card issuer, to appear in your account.

Payment processing fees, gateway charges, currency conversion costs and bank charges are non-refundable and may be deducted from any approved refund unless prohibited by law.

17. Chargebacks and Payment Disputes

If you have a concern about a payment, please contact us first so we can resolve the matter directly.

Initiating a chargeback or payment dispute without first contacting us, or in respect of services that have been delivered or are in progress, may result in:

1. immediate suspension of your website, hosting, Portal access and related services;
2. recovery of the disputed amount, chargeback fees and administrative costs; and
3. termination of services in accordance with the Terms and Conditions.

We reserve the right to contest any chargeback with evidence of the services delivered, including staging previews, go-live records, Portal activity logs, communications and approvals.

18. Discretionary Refunds

Launch48 may, at its sole discretion and on a case-by-case basis, offer a partial refund, credit, service extension or alternative remedy in exceptional circumstances. Any such gesture does not create an obligation to do the same in any other case.

19. Statutory Rights

Nothing in this Refund Policy excludes, restricts or modifies any right or remedy you may have under the Consumer Protection Act 1999 or any other applicable law of Malaysia that cannot lawfully be excluded, restricted or modified.

20. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be published on the Launch48 website with a revised "Last Updated" date. Payments already made will be treated according to the version in force at the time of payment.

21. Contact

For refund requests or questions about this Refund Policy, please contact:

Launch48, operated by Kr8iv Sdn Bhd, with technical infrastructure powered by Stratagile Sdn Bhd.

• Email: hello@launch48.my
• WhatsApp: +60 11-5448 4866
• Address: D2-04-03 Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia
• Company Registration No.: 201801038578 (1300609-V)

Refund requests should include your name, business name, payment reference and the reason for the request. We aim to respond to refund requests within a reasonable time.